Content Guidelines

General Guidelines

People come to Review Your Adjuster to connect with great professionals. We know that people won’t always agree, but we expect everyone on the site to treat one another and the platform with honesty and respect. We’ve put together these general guidelines to help set the tone for discourse on the site—just in case. Please also read the additional guidelines below for specific types of content that you might contribute to the site.

• Relevance: Please make sure your contributions are appropriate to the website and the adjuster’s work. For example, reviews aren’t the place for comments about political ideologies, a business’s employment practices, extraordinary circumstances, or other matters that don’t address the core issue of the consumer experience.
• Inappropriate content: Comments must not include adult language or other inappropriate content such as harassment, threats, lewdness, or hate speech.
• Conflicts of interest: Your contributions to Review Your Adjuster should be unbiased and objective. For example, no reviews are allowed of your own business or employer, your friends’ or relatives’ business, your peers or competitors in your industry, or businesses in your networking group.
• Privacy: Do not publicize an individual or business’s private information. For example, please don’t post photos or videos of other patrons without their permission, and don’t post other people’s full names unless you’re referring to someone who is commonly referred to by their full name.
• Promotional content: Do not post promotional material unless it’s in connection with a Review Your Adjuster advertising product and through a Business Account. Let’s keep the site useful for consumers and not overrun with commercial noise from every user.
• Intellectual property: Do not use content from other sites, users, or businesses. All reviews must be your own copy and share your own photos and videos.

Any violations of the guidelines may result in the removal or editing of your post at the sole discretion of Review Your Adjuster.

The best reviews are personal, passionate, and reflect your consumer experience. They offer a rich narrative, a wealth of detail, and a helpful tip or two for other consumers. Here are some additional thoughts for conscientious reviewers:

• Personal experience: We want to hear about your first hand experience, not what you heard from your partner or co-worker, or what you saw in the news. Tell your own story without resorting to broad generalizations and conclusory allegations.
• Accuracy: Make sure your review is factually correct. It’s a good idea to confirm your adjusters licensed number to make sure your review is for the correct person. There are a lot of people with the same name out there, so don’t accidentally give the wrong “Smith” the review.  Feel free to air your opinions, but don’t exaggerate or misrepresent your experience. We don’t take sides when it comes to factual disputes, so we expect you to stand behind your review.
• Demanding payment: Writing a review should be informative and meant to help the broader Review Your Adjuster community. You should not threaten to post or offer to remove a negative review as a way to extract payment from a business.
• Review updates: Review updates should reflect a new experience or interaction with the business. Don’t keep posting about the same old story you’ve already told. If you’d like to add new insight to an old experience, you can edit your review within 30 days of posting it.

Photo and Video Guidelines

Photos and videos should be relevant to the business and reflect the typical consumer experience (e.g., what the business looks like, what the business offers, etc.). If you’re a business, show us what you offer and what makes your business unique. Here are some additional things to keep in mind:

• Keep it relevant to everyone: We may remove a photo or video that showcases a unique personal experience that isn’t relevant to other people (e.g., a receipt or email exchange with a business) from the photo gallery for the business, but it may appear alongside your review if you write one about the business.
• Keep it clean: We don’t want imagery of violence, drug use, nudity, near nudity, or suggestive acts—even if those images are an accurate representation of the business’s services or products.
• Keep it friendly: Don’t use your photos or videos to attack or disparage others. A picture is worth 1,000 words, so it’s best to pick those words carefully and make your point in a review, direct message, or review response.

Community Guidelines

Don’t be shy. Use your account profile to let people know who you are and what makes you tick. Your peers want to read reviews from people they know and trust (not those with profiles that are empty or laced with inappropriate content).

• User Profiles: Since user trust and transparency are important to us, anonymous users who are disruptive to the community will be dealt with more sternly than those who stand behind their words. We encourage users to tell people a little something about themselves, but ask that you keep it relevant and don’t attack competitors, reviewers, or Review Your Adjuster. Avoid seeding your profile with keywords, special offers, or promotions—we’ll remove those if we see them.
• Business Messaging: Businesses should message reviewers using their free Business Account. Direct messaging is often the best way to resolve a dispute with an unhappy customer, but you can also address issues publicly by posting a public comment in response to a review. As with consumers, we ask that business representatives upload a clear photo of themselves to help personalize their messaging. Hopefully it goes without saying, but don’t use direct messages or public comments to launch personal attacks or offer an incentive to change a review.

Section 230 Notice

Pursuant to 47 U.S.C. § 230, please note that “No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider." This means that Review Your Adjuster shall not be liable for any content you post that is deemed a violation of any law or regulation, including but not limited, defamation or similar laws.